The drag is rarely in any single tool.
It is in the space between them.
WORKS Review · Inventory of one agency's workflow drag · 2026
Send me your dashboard. I'll tell you what's broken. No pitch.
Book the 30-min diagnostic →This is what we found before we touched anything.
47 spreadsheets, 4 are opened twice.
→ $12,000/year in coordination tax for a 75-person agency.
(this is what gets reported on, not what gets used)
Two Slack threads, same project, no participant overlap.
→ ~25 min/day of duplicate context-rebuilding per project manager.
(this is why your project margins keep slipping by 6-9%)
Three SaaS vendors with disagreeing prices, one “canonical” Notion page.
→ Pricing decisions get re-litigated every quarter.
(this is why your senior people are in spreadsheet meetings)
The audit is not the system.
The audit is the proof you need one.
PrettyFly is senior AI/ops advisory plus systems execution for service businesses where delivery, reporting, onboarding, intake, or knowledge transfer creates visible drag. WORKS Review is the focused look at one workflow that names the friction points before anyone touches a tool. The audit deliverable is an inventory and a route — what to build, what to buy, what to automate, what to document, what to keep human.
No AI strategy decks. No tool reseller pitches. No commodity fractional-CTO templates. The work starts with the work.
Next step
Score one workflow before you book the call.
If the autopsy feels familiar, use the scorecard to name the route, size the drag, and see whether the next move is hold, cleanup, WORKS Review, or diagnostic.